The future of financing in Saudi Arabia

Privacy Policy

Introduction

At Dnaneer Financing Company, we take the privacy and security of our users’ information seriously. We have implemented robust privacy protections to ensure that your personal data is collected, used, and safeguarded in a responsible manner. Our Privacy Policy is designed to help you understand how we handle your information, and make informed decisions about using our services and products.
By using our website or service, you agree to our privacy policy and you also give consent to how we collect, store, use, and disclose your personal information, as described in this privacy policy.

• For this privacy policy (“Dnaneer”, “we”, “our”, “us”) is referred to Dnaneer platform, employees, staff, and branches. 

• This Privacy Policy applies information about the processing and collection of personal data in Dnaneer platform whether it is on our platform, our services, and further online offerings.  

• The privacy policy contains and clarifies the personal data utilized during the registration and use of the Dnaneer platform. 

• In Dnaneer we care about our user’s data, and we make every effort to ensure the highest security and privacy standards. 

Personal Information We Collect

The personal data we collect depends on your interaction with us and our services. The platform will collect the data and information provided to us by the user, the information we obtain automatically when you use our services, and information from external sources (third party). Whether Providing the service or not will depend on the data and information you submit.  

A- Information you provide to us directly:
This is the information that you may provide to us during the registration process on the platform:

  • For creating an account:
    Name, phone number, email address, address and Saudi ID.
  • For applying for a loan / our services:
    Official ID, Financial Documents, and Commercial Registration.
  • For communication/ support we may collect: 
    Name, email address, and customer support details (include the chat).
  • For social media: 
    In our social media channels, we may collect information that you submit, such as inquiries through our profile pages.

B- Information collected automatically:

We gather certain data and information automatically, including but not limited to:

  • Internet Protocol (IP) address, browser or device details, unique identifiers like cookie IDs and mobile advertising IDs, location information, and mobile carrier info.
  • Moreover, we may track your service usage data, including the frequency and duration of your activities, the pages you visit, and your interaction with content.
  • For the operational purposes Dnaneer uses technologies to enhance the user experience and prevent fraudulent activity and improve security. Technologies include performance, analytics, and targeting tools.
  • Third parties sources Dnaneer engages third-party service providers, such as payment gateways, analytics tools, and advertising services. It’s worth noting that Dnaneer doesn’t exert control over these parties, and they have their own terms of service and privacy policies that may differ from Dnaneer’s. Links to these policies can be found on their respective websites.

 

HOW WE USE YOUR INFORMATION:
A- Providing services
We may use your personal information for the following purposes:

  • To provide you with the services and features of our Platform, including processing transactions and verifying your identity.
  • To communicate with you about your account and any issues related to our services.
  • To improve the quality and functionality of our Platform, including developing new products and features.
  • To prevent fraud, identify theft, and other illegal activities.
  • To ensure adherence to legal and regulatory requirements, including but not limited to government bodies such as GOSI and SAMA, anti-money laundering laws, and various other applicable laws.

B- Administrative Purposes
We may use the information we collect from you for administrative purposes, such as to facilitate system maintenance, improve our services, and effectively communicate with you about your account or transactions. Additionally, we may need to use your information for purposes such as detecting and preventing fraud, enforcing our policies, or addressing technical issues.

C- Marketing and Advertising
We may use your information for marketing purposes, such as delivering promotional materials, special offers, and updates about our company’s products and services. We may do this through email, SMS, social media, or other communication channels. We may also personalize communications to reflect your interests or preferences based on our analysis of your usage data.

 

HOW WE DISCLOSE INFORMATION:
We may disclose your personal information to third-party service providers that assist us in running our business and delivering services to you, including payment processors, customer support, and data analytics providers. Additionally, we may share information with our affiliates or partners for business purposes, such as offering complementary services. We may also disclose your information if required by law or in response to a legal process, such as a court order or Saudi Central Bank requirements and etc…

 

SECURITY AND RETENTION OF YOUR PERSONAL INFORMATION:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices to safeguard your information, such as encryption and access controls. We retain your personal information for as long as necessary to fulfill the purposes for which we collected it or as required by law.

 

UPDATES TO THIS PRIVACY POLICY:
We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. We will provide notice of any material changes to this Policy by posting a notice on our website or by other means as required by law. Your continued use of our Platform after we make changes indicates your acceptance of those changes.

 

CONTACT US:
If you have any questions, comments, or concerns about this Policy or our privacy practices, please contact us at hello@dnaneer.org